If you wish to cancel your order, please email admin@natural fertility.co.nz asap. The order can be cancelled with a refund to your original payment method if the item/s have not been shipped. If they have been shipped you cannot cancel your order and will need to follow the Returns and exchange policy below.
Returns and Exchanges policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Email Admin@naturalfertility.co.nz with details of the product/s you wish to return or exchange from your order.
One approved by email, send the item back to us at your own cost.
Once NFNZ has received the product, you can expect to receive a refund to the original payment method or the exchange within 10 business days.
It the item is used or damaged, the product will be retuned to you without a refund.
Orders and Delivery
All orders are charged in NZ Dollers. Orders are shipped on Tuesday and Fridays. We use Courier post who has an next working day target, although please allow up to 3 - 7 days for delivery. A tracking number will be emailed to you once shipped. We have a standard shipping and handling fee of $6.00 per order.
We will use your donation at our discretion but within our stated charitable objectives.
All payments through the Website are to be made by Visam or Mastercard.
Once you confirm to us through the Website that you wish to proceed with your donation your transaction will be processed through our payment services provider, eWAY. By confirming that you wish to proceed with your donation you authorize eWAT to charge funds from your credit card.
Unauthorised card use
If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider.
Information from you
Before we can process a donation you must provide us with (i) your name, address and email address; and (ii) details of the credit or debit card that you wish to use to fund the donation. We will use this information to process your donation.
At the end of each financial year we will provide you with a report of your donations for tax purposes.
If you make an error in your donation please contact us within 14 days and a full refund will be made to you.
Your Use of the Site
This website is for your personal use. As a condition to your continued use of the website, you agree that you will not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions of use.
Use of Materials from the Site
This site and all of its contents (including but not limited to software, files, graphics and data) are the property of and owned by Natural Fertility NZ and/or its affiliates, suppliers or licensors and are protected by copyright, trademark and other laws of New Zealand and other countries. You may display and electronically copy, download and print hard copy versions of the materials contained on the site for your personal use, provided that you do not modify or delete any copyright, trademark or other proprietary notice that appears on the materials you copy, download or print.
This website may contain hyperlinks to other sites on the internet. These hyperlinks are provided for your information and convenience only. Natural Fertility NZ does not control these other websites and is not responsible for their content; nor does Natural Fertility NZ's inclusion of hyperlinks to such websites imply any endorsement or approval of the material on such websites or any association with their operators.
Natural Fertility NZ encourages and permits linking to content on our website. Linking should not suggest that Natural Fertility promotes or encourages any third party's causes, ideas, websites, products or services. Linking should not use Natural Fertility NZ's content for inappropriate commercial purposes or in any way that is unlawful or harmful to any other person or entity. Natural Fertility reserves the right to withdraw permission for any link.
Except for material in the public domain under New Zealand copyright law, all material contained on the website is protected by New Zealand and foreign copyright laws.
Changes to these Terms and Conditions of Use
Natural Fertility NZ reserves the right to make changes to these Terms and Conditions of use at any time by posting the revised Terms and Conditions of use on the site. It is your responsibility to check periodically for any changes we may make to these Terms and Conditions of use. By continuing to use the website, you are agreeing to all changes made by Natural Fertility NZ.
These Terms and Conditions were last modified on 29-01-2017
How to Contact Us
If you have any questions or comments about these Terms and Conditions of use or this site, please contact us.